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CUSTOMER SERVICE
Contact us
Business office address: Hours: Monday through Friday, 8 a.m. - 5 p.m. PST Office phone: Office fax: E-mail: Our books are distributed by the Chicago Distribution Center:
How do I place an order on the website? Shopping with Hoover Press is easy and safe; a secure server protects your credit card information.
Hoover Press accepts VISA and MasterCard. Payment must be made in U.S. dollars.
How do I place an order by phone? If you prefer to order by phone, or you wish to pre-order a forthcoming book that has not yet been released, please call the Chicago Distribution Center toll-free:
How do I place an order by fax? If you prefer to fax your order, please fax it to the Chicago Distribution Center toll-free:
How do I place an order by mail? If you prefer to order by mail, or you wish to pre-order a forthcoming book that has not yet been released, please send payment to the Chicago Distribution Center:
How do I order internationally? International orders can be placed through our distributor, Eurospan.
Sales tax is added only to orders delivered within California, Illinois, and Canada. The sales tax rate will be displayed in your final shopping order at checkout, along with applicable shipping charges.
Orders are processed Monday through Friday (8 a.m.–5 p.m. CST) and are shipped within 48 hours. See shipping information for delivery options and associated costs.
No authorization is necessary. Books must be packed securely and accompanied by a complete packing list or copy of the original invoice. The packing list must refer to the original invoice number and order date. Hoover Press accepts returns three months to one year from date of purchase. Returned books must be unmarked and resalable as new. Credit will not be given for unacceptable returns. Hoover Press will hold any unacceptable returns for two months, during which time the customer may request a call tag for the books. The press must be notified of discrepancies within 45 days of the receipt of books. Send books to:
Standing orders from libraries are welcome.
Nonexclusive, onetime-use photocopy permission—for classroom or conference purposes—is available on request. The press's classroom-use or conference-use fee is $0.06/page/copy. No more than one-third of any particular book may be reproduced. To request permission to photocopy or reprint materials from Hoover Institution Press, please write to Rights and Permissions Include the complete information of the requested work—author, title, sections/pages to be copied or reprinted, and number of copies to be made—along with a brief description of your project. You may also fax your request to (650) 723-8626 or e-mail hooverpress@stanford.edu
We offer a variety of UPS shipping methods, and USPS rates. To request a different method than offered here, please call (800) 935-2882 to order.
If you would like to review a Hoover Press title for a journal or publication, please see the For Media section of our web site. If you are a professor interested in obtaining a copy of one of our titles for possible course adoption, please check out the examination and desk copy policy section of our web site.
To request a catalog or free sample issues of the Hoover Digest or Education Next®, please click here. To download a PDF file (31 MB) of the the current Hoover Press Catalog Books in Print 2009, click here.
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READ THE LATEST ISSUES OF OUR JOURNALS:
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